Versant Power begins meter replacement project

Release Date:  01-27-2022

Bangor and Presque Isle, Maine — In the next few months, Versant Power will begin installing new meters for all residential, small and medium commercial customers.

New meters will:

• Ensure all customers can access timely, detailed information about their electricity use.
• Help Versant Power identify outages and power issues more quickly.
• Allow us to connect or disconnect your meter remotely.

We are replacing meters because our current metering systems are reaching the end of their useful life.

Customers will receive a notification letter about 30 days before we begin meter replacement work in their area. You will also receive a phone call about seven days before your new meter is installed.

Here’s what customers can expect:

• You don’t need to be home for us to do this work as long as we have safe and clear access to the meter. Please remove any physical barriers that prevent a meter exchange.
• A technician will knock on your door before starting any work.
• Meter installers will have Aclara and/or Versant Power logos on their uniforms, badges and trucks.
• In most cases, the exchange will take less than 10 minutes.
• You will experience a brief power interruption, in most cases about a minute. If you have any critical equipment that requires constant power, please double-check to make sure that your back-up power supply is working properly.
• We will leave a doorhanger indicating if we were able to successfully replace your meter.

If you have questions, please visit www.versantpower.com/newmeters to learn more about the project. You can also call our Customer Contact Center at 1-855-363-7211 or 207-973-2000 or email [email protected]. Customers will not incur any surcharges for installation of new meters unless they choose to receive a non-communicating meter that must be read manually.

The project will continue through 2023.

For news, tips and more, follow us on Twitter (@versantpower), Instagram (versantpower) or LinkedIn.

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Versant Power is committed to delivering safe, reliable electric service. As the state's second-largest electric utility, the company delivers electricity to more than 160,000 residential, commercial and industrial customers across 10,400 square miles in northern and eastern Maine.

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