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Frequently Asked Questions


Find answers to our customers' most frequently asked questions.



 

Are partial payments accepted?

Yes. Customers are able to enter the exact amount they prefer to pay.

 

Can a payment be stopped or canceled? (1)

If there are not sufficient funds in the bank account to cover the submitted payment amount, the transaction will be returned to Versant Power and processed in the same manner as a returned check. The returned check fee is $5.00.  If more than two incidents of returned payments occur within a 12-month period, an account can be blocked for check payments.  

 

Can I make recurring payments?

We offer two types of recurring payments: automatic and fixed.

  • Automatic payments allow for the monthly bill amount to be deducted from your bank account: a) when the bill arrives b) on the due date or c) before the due date.
  • Fixed payments allow for a fixed payment amount on 1st - 30th of the month, or weekly on the same day each week, excluding weekends.

All new recurring payments will take effect on your next bill cycle. Your automatic or fixed payment will not pay bills that have already been issued. Make sure any bills in your e-bill history are paid on time. You are responsible for ensuring scheduled payments are timely and the amount is sufficient to cover your monthly bills. To avoid late fees for all recurring payments, we recommend your payment is scheduled no less than five (5) days before the due date of your bill.

 

How do I change my email address?

After logging in to Online Services, select "Profile" from the “Welcome” menu in the upper-right corner. Once you’ve made the change, you will need to use the new email address to log in from that point forward.

 

How do I enroll in Online Services?

To register for Online Services, click the “Online Services” button on our My Account page. Follow the instructions in the “Are you registered?” box to establish an “Online Services” account. You will need your account number, your bill due date, the new charges amount from your bill, and a valid email address.

Online Services access will allow you to manage your accounts easily and all in one place. For each account registered, you can report an outage and request your monthly meter usage. This is also where you can sign up for paperless e-bill options and payment.

 

How do I enroll in Paperless Billing and no longer receive a paper bill?

Once logged into your Online Services account, select an account from the left-hand menu. Under the “Billing” section, select “Sign Up for E-bill now.” Review and accept the Terms and Conditions. Now, under the “Billing” section, you will be able to select “View and Pay Bills.”

 

How do I know there is a new bill ready to view?

You will receive email notification when your bill is ready to view.

 

How do I print a bill from my Online Services account?

If you are enrolled in electronic billing, go to My Account, log into Online Services and select “View and Pay Bills.” A new screen or tab will display the dashboard home page. From the menu option, select “Document History,” and you can select the bill you want to view and print.

If you are not enrolled in electronic billing, go to My Account, log into Online Services and select “Manage Accounts.” Then select “View Bill” to access a PDF copy of your bill to print.

 

How do I un-enroll from electronic billing?

After logging in to Online Services, select "Profile" from the “Welcome” menu in the upper-right corner. There is a box you can use to unenroll from E-Bill services.

 

How long is my paperless bill saved in my Online Services account?

You can access and print your current bill plus 36 months of past bills. If you are a customer in our Maine Public District, you will only be able to view bills from August 2020 forward.

 

If I am having difficulty paying my electric bill, what should I do?

Call our Customer Contact Center at 1-855-363-7211 or (207) 973-2000 to discuss possible payment arrangement options with a Customer Service Representative. Versant Power also offers a Low Income Assistance Program.

 

Is an email address required to make a payment online?

Yes, your email address is required in the registration process as this is where your monthly bill and email notifications will be delivered.

 

Is there a cost associated with using Online Services?

No, there is no fee to use Online Services. 

What are my payment options?

Click here to review available payment options.

 

What are the browser requirements?

To access Online Services, you must use Microsoft Internet Explorer 6.0 and above, Firefox or Google Chrome. In addition, JavaScript and cookies need to be turned on in order for continuity to be kept between pages.

 

What day will I be billed?

All customer accounts are part of different cycles. Each cycle of accounts is billed monthly according to set schedules.

 

What is the difference between delivery and supply?

Delivery service, which includes the wires and poles that bring the power to homes and businesses, is provided by Versant Power and is regulated by the Maine Public Utilities Commission (MPUC). Versant Power also is responsible for transmission, which brings electricity from its supply sources to local substations and is regulated by the Federal Energy Regulatory Commission (FERC). Versant Power also maintains the wires and poles, reads your electrical meter for billing purposes, and takes care of your service requests and questions. If you experience a power outage, you should call Versant Power.

 

Suppliers produce or supply electricity. Your supplier is responsible for owning or contracting for electric generation. If you have not chosen a Competitive Electricity Supplier, your supply is provided through Standard Offer service which is supervised by the MPUC. If you are currently billed under the Standard Offer and have questions, call our Customer Contact Center at 1-855-363-7211 or (207) 973-2000.

If you have chosen a Competitive Electricity Supplier and have questions about the electricity supply charge, you need to contact your supplier. Their contact information is provided on the supply portion of your monthly bill.

 

When is my payment processed?

All payments made through Online Services, our automated phone system, or with a customer service representative by 8 p.m. Eastern Standard Time on business days will be credited to your Versant Power utility account by the next business day. The amount will be debited from your account within three (3) business days of when the payment was entered. Payments made by mail are processed once they are received. Payments made in person at a payment agency are considered paid that day, however, require some processing time to post to your Versant Power account.

 

Where can I drop off my payment?

Click here to see where you can pay your bill in person. 

Where do I mail my payment?

Click here or send payment to:

Versant Power
PO Box 70702
Philadelphia, PA 19176-0702

 

Why can't I change the name on an account?

For security purposes, we ask you to call our Customer Contact Center at 1-855-363-7211 or (207) 973-2000 to discuss changing a name on an account. This will aid in preventing potential fraud situations. 

Will I receive my bill at the same time of the month?

Due to billing requirements, your due date may fluctuate by a few days each month. Please note: Moving to a new location within our service territory may change the date of your billing. 

Will my account and payment method information be stored in the Online Services system?

You have the option of storing information for future payments. If you choose not to save your payment method and banking information, you will need to enter the information each time you make a payment.

 

Will opting out of paperless billing affect my enrollment in my automatic bill payment option or my ability to make one-time online payments?

Signing up for electronic billing is required to utilize the automatic bill payment option or to continue to make one-time payments online without incurring the $2.95 fee.

Please Identify Your Service Area

Click on your district on the map, or select a zip code or town from the lists.

Select Your District on the Map Below

Maine Public Service District Bangor Hydro District
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Emera Maine provides electric delivery service to two areas – the Bangor Hydro District and the Maine Public District.

  • The Bangor Hydro District includes Hancock, Piscataquis and Washington Counties and most of Penobscot County.
  • The Maine Public District serves Aroostook County and a small piece of Penobscot County.

Because some information varies by District, please identify your District on the map above, or enter your town or zipcode. If you need information on both Districts,  switch back and forth at any time by selecting the district selector button.

If the browser you are using has cookies enabled, you will only have to make this selection once.( If your browser has cookies disabled your selection will be remembered until you close the browser, but not when you return to the site.)